Delivering Defence Capabilities

Boeing Defence UK Ltd. (BDUK) has more than 1,200 employees at 23 locations throughout the United Kingdom, supporting Ministry of Defence (MoD) and US Department of Defense programmes. Over the past five years, BDUK has consolidated Boeing Defense, Space and Security operations in the UK and now generates intellectual property onshore. BDUK also works with selected UK industry partners to deliver improved operational capability and meet evolving customer needs.

Boeing military platforms and sustainment programmes are at the heart of the support Boeing provides to the British Armed Forces, whether in the United Kingdom, in operational theatres, or elsewhere in the world.

Aircraft such as the Boeing’s C-17, Chinook, and E-3 Sentry, and the Boeing-designed Apache have become icons for the UK Armed Forces. The Royal Navy has also contracted to use the ScanEagle unmanned aerial system in use by forces around the world.

These aircraft are vital to the UK, and keeping them ready for operations is paramount. Boeing provides a wide range of support services to help customers maintain operational readiness. These include: MAOS-accredited (Maintenance Approved Organization Scheme) maintenance; air worthiness support services; supply chain management; quality assurance; and engineering design to meet Urgent Operational Requirements. Boeing also offers platform and system upgrades to keep fleets at the cutting edge of available technology.

Support is provided 24 hours per day, all year round. Boeing’s goal on programmes such as Chinook Through Life Customer Support (TLCS), Apache Integrated Operational Support and C-17 Globemaster III Integrated Sustainment is to deliver capability to those on the front line in harm’s way every day.

The UK’s Ministry of Defence is moving towards a contracting-for-capability model of procurement, and Boeing is well-placed to provide comprehensive support throughout the life-cycle of many critical capabilities. Flexible, innovative contracting allows the incremental upgrade of capabilities, while maintaining interoperability with key allies.

Boeing provides support services both in the UK and deployed in theatre, recognising the imperative to maximise operational availability. As industry’s role in providing such services increases, Boeing also recognises that the part it plays in delivering operational success must be at best value-for-money. This will most likely be achieved through original thinking about how to do things differently, as well as with greater efficiency.


As a delivery partner to the MoD, Boeing understands the needs of its customer and develops a joint vision to deliver successful programmes. The company’s overall performance places it near the top of the Ministry of Defence annual key supplier rating report card. That rating is based on Boeing’s commitment to achieving quality first time, requirements compliance and delivering on time and on budget.

The ability to reach back into the larger Boeing enterprise in the US and worldwide is fundamental to the Boeing’s success. The UK-based team interacts daily with the wider Boeing enterprise, tapping into a wealth of knowledge and experience available to the UK business.

Training is a growing business for Boeing with the main focus on supporting the front line, especially through pre-deployment training. Boeing is able to provide hands-on technical expertise and experience, simulation systems and tools, systems architecture and engineering, and technical support and systems operations for a wide variety of Boeing and non-Boeing platforms.
Boeing excels in managing a global support chain, from the factory to the front line. It has taken the lessons learned from the larger organisation and applied them to the benefit of the UK customer.

Commanders rely on their support chain to execute their mission successfully. Reliable infrastructure is vital if the customer is to make informed and timely decisions. The support Boeing provides through programmes such as Support Chain Information Services (SCIS) is fundamental to providing commanders with the information to make better decisions and to manage the support chain effectively.

Boeing also works on a number of projects under various Cooperative Research & Development Agreements with both the UK Ministry of Defence and the North Atlantic Treaty Organization (NATO), especially in concept development.

Forecasting what technology will bring and where investments might best be made enables Boeing to focus on customer priorities and evolving needs. Through innovative modelling, simulation and experimentation, the Boeing Portal in Hampshire works with customers to evaluate operational concepts and untested capabilities using virtual concepts of operations. Concepts can quickly be turned into developed prototypes, saving time, money and, most importantly, lives.

The commitment of Boeing employees, both here in the UK and elsewhere, makes a difference on the front line. Their motivation comes from knowing that they are delivering first-class military capability and knowing that soldiers, sailors and airmen benefit from what Boeing does on a daily basis.

Every aspect of Boeing is geared towards improving the level of support to service personnel on operations. Having aircraft on the flight line in support of British troops around the world ensures our forces have the best possible equipment and support.